Re: [otrs] How to use regex in postamster filter

2017-03-19 0:12 GMT+01:00 Gerald Young :

I believe you're looking for X-OTRS-FollowUp-State

Yes, sorry. It was a typo. Of course, we use X-OTRS-FollowUp-State. My question is about regex. Using leading and/or trailing character is technically possible, but practically not because of the users. They are not programmer, and don't understand why have to use leading and/or trailing character. And if they forget to type these characters, the regex will also not work. Regards, Balázs