Tefnet Developers wrote : [...]
Hi, I have managed to make them show up in these views, but I had to give the user ALL (rw) permissions in groups responsible for specific queues. [...]
Hi Filip, maybe the following hints are useful for you : 1. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewQueue -> Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets 2. http://lists.otrs.org/pipermail/otrs/2009-August/027941.html Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de