RE: [otrs] Time Units: Default Value ?

25 Oct 2004

      Would something similar work for changing the default of "answered?" to
"Yes"?

Thanks in advance.

-Pete McDonnell

-----Original Message-----
From: Daniel Balan [mailto:dbalan@bitdefender.com]
Sent: Monday, October 25, 2004 10:22 AM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] Time Units: Default Value ?

You just have to modify the following files:
/Kernel/Output/HTML/Standard/AgentClose.dtl
/Kernel/Output/HTML/Standard/AgentCompose.dtl
/Kernel/Output/HTML/Standard/AgentEmailNew.dtl
/Kernel/Output/HTML/Standard/AgentForward.dtl
/Kernel/Output/HTML/Standard/AgentNote.dtl
/Kernel/Output/HTML/Standard/AgentPhone.dtl
/Kernel/Output/HTML/Standard/AgentPhoneNew.dtl
/Kernel/Output/HTML/Standard/AgentPending.dtl

(for Standard theme) as follows:
1. set the value="1"  at line:
 <td><input type="text" name="TimeUnits" value="1" size="3"></td>

2. If you need the working time to increase as your operator is working on
the ticket please add this function:
<script language="JavaScript" type="text/javascript">
<!--
var n_worktime = 1;

setInterval ("incTime()", 1000 * 60 );

function incTime()                           
{                                            
    n_worktime ++;                           
            document.forms.compose.TimeUnits.value = n_worktime;
}                                            

//-->
</script>

Hth,

Daniel
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Franz
Ferdinand Esberger
Sent: Monday, October 25, 2004 5:05 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Time Units: Default Value ?
Hi everybody,
Is there a way to set the default value for "Time Units" to another
value than just "0" ?
any comments appreciated
greets
Franz
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