On Mar 6, 2014, at 08:19, Mathias Braeunling
Hi,
a bit tricky in my case because the data is stored in an external DB.
Olivier
or you might store this information (customer language) directly in a dynamic field, which you can then display in the queue view, without modifying any code.
See here: http://doc.otrs.org/3.3/en/html/external-backends.html#dynamicfield-from-cus...
This seems to work fine - as I'm adding a new Dynamic Field, I need to populate it though. I've tried using a GenericAgent which executes the custom module "Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser", no parameters, but this fails with such errors:
Got no CustomerUserObject! at /opt/otrs//Kernel/System/Ticket/Event/DynamicFieldFromCustomerUser.pm line 30.
Use module (Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser) for Ticket (10014184/98474).
Does anyone know of a good way to do this? Thanks, Olivier