[otrs] Fwd: OTRS-iphone can't change ticket owner

Hi Luis I' ve create a Bug on the bugzilla you can check the advance of the bug here: http://bugs.otrs.org/show_bug.cgi?id=6948 ((enjoy)) Carlos Rodríguez Begin forwarded message:

From: Marc Nilius Date: February 23, 2011 2:53:19 AM CST To: Carlos Rodriguez Subject: Fwd: [otrs] OTRS-iphone can't change ticket owner

-------- Original-Nachricht -------- Betreff: [otrs] OTRS-iphone can't change ticket owner Datum: Tue, 22 Feb 2011 11:35:35 -0600 (CST) Von: Luis "Vox" Garza Antwort an: Luis "Vox" Garza , User questions and discussions about OTRS. An: OTRS

Hi

Well, after managing to fix the broken upgrade problem I had, now I'm back at the basic error that made me look at the upgrade...but that wasn't fixed by fixing otrs :)

Here's the thing...I can't change ticket owners with the iphone app...when I try to select an owner in the move-ticket screen, I get:

Warning There are no options available for this field. Please contact your administrator for assistance.

Unfortunately, the administrator is me :)

I activated the debugging logs for the iphone plugin thing in otrs, and I see two lines whenever I try to select a new owner in the iphone app:

[2011-02-22 12:19:48][Debug] [Inbound] [User=vox&Password=****&Object=CustomObject&Method=UsersGet&Data={"AllUsers":"1","QueueID":"19"} [2011-02-22 12:19:48][Debug] [Outbound] [{"Result":"successful","Data":[{"3":"*******************","2":"Garza Luis (vox)","5":"*********************"}]}

(substituted ***** for the name of the two agents that show up in that line).

So...the log by itself tells me it should work...but the app says no :(

Any help would be greatly appreciated...the iphone app has become the main ticket manipulation tool for most of the agents here (we tend to not be at the office much)...I'm facing a revolt here! :)

Thanks in advance

Luis

-- Red Hat Certified Engineer (RHCE) #805008141632764 Red Hat Certified Instructor (RHCI) http://www.stepone.mx/

Think of the Linux community as a niche economy isolated by its beliefs. Kind of like the Amish, except that our religion requires us to use _higher_ technology than everyone else. -- Donald B. Marti Jr.

AVISO DE CONFIDENCIALIDAD: Este correo electrónico, incluyendo en su caso, los archivos adjuntos al mismo, pueden contener información de carácter confidencial y/o privilegiada, y se envían a la atención única y exclusiva de la persona y/o entidad a quien va dirigido. La copia, revisión, uso, revelación y/o distribución de dicha información confidencial sin la autorización por escrito de Step One Group, S.A. de C.V., está prohibida. Si usted no es el destinatario a quien se dirige el presente correo, favor de contactar al remitente respondiendo al presente correo y eliminar el correo original incluyendo sus archivos, así como cualesquiera copia del mismo.

Mediante la recepción del presente correo usted reconoce y acepta que en caso de incumplimiento de su parte y/o de sus representantes a los términos antes mencionados, Step One Group, S.A. de C.V. tendrá derecho a los daños y perjuicios que esto le cause.