Yes, such a feature is not available, or at least I am just another person who can not find it. However you can change the SQL query for ticketview to remove the filtering of unlocked tickets. On Friday 18 June 2004 20:57, D. Ryan Spott wrote:
I am using OTRS v1.2.3 to support many clients.
My supervisor would like to know how we can view "locked" tickets in the queue view and zoom view for all agents.
Is this a setting I somehow missed?
Thanks!
ryan
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