Re: [otrs] GenerticAgent does not work (OTRS4)

Hello, none of those two does trigger anything: $HOME/bin/otrs.GenericAgent.pl >> /dev/null $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null If i add a Generic Job in the Web Gui, should it be then generated here? /var/www/otrs/Kernel/Config/GenericAgent.pm Or will it only be saved in the database? Thanks, Mario On Mon, Dec 26, 2016 at 2:05 PM, Leonardo Certuche wrote:

Hello,

There are two kind of Generic Jobs: CLI based and DB based. If you check your OTRS cronjobs, you'll find there two different entries:

*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

So probably the only thing that you are missing is the "-c db" bit

On 25 December 2016 at 07:19, Ml Ml wrote:

...

Hello List,

i am running OTRS4 and i set up a Generic Agent in the Web GUI.

If i (dry) run this job in the Web Gui, it finds 10 Matching Tickets. If i run the following on the command line, it does not find any ticket match:

otrs:~# su - otrs otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl Job: 'send escalation notifications' otrs@otrs:~$

Does someone have a hint/idea?

Thanks, Mario

p.s. Debug mode does not show much either:

otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl -d Job: 'send escalation notifications' otrs@otrs:~$ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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