11 Aug
2005
11 Aug
'05
5:45 p.m.
Hi, On Tue, Aug 09, 2005 at 05:20:04PM -0500, Anton Krall wrote:
How can I send an auto response to the customer when a pending ticket gets auto closed successfull or unsucessfull?
Open the queue settings for the queue where your pending tickets are stored and activate the parameter that notifys customers about state changes of tickets. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!