You could, but I don't understand why you want to use a scheduled job to do a notification when a ticket is escalated. It would appear to me you'd want that as an event upon occurrence, not a scheduled test if criteria has been met.

If you wish to do what you propose, how you've asked is the correct way to accomplish the goal.

On Tue, Jul 9, 2013 at 2:36 PM, Daniel Santos <daniel.santos@etice.ce.gov.br> wrote:

Hi,

I've managed to get my module working... it was a typo in my Needed Modules. Sorry about that.

Now I'm wondering how can I add a new Generic Agent job in Kernel/Config/GenericAgentJabberNotification.pm and active it without touching Kernel/Config/GenericAgent.pm.

Do I need to setup a new cron entry passing -c "Kernel::Config::GenericAgentJabberNotification" ??

Thanks.

Daniel Santos
daniel.santos@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 85 3101.6600

On 07/09/13 09:24, Daniel Santos wrote:

Hi,

I'm setting up a Generic Agent to make some customization in my OTRS installation to send other notifications when a ticket is escalated. But when I try to use a Get from ConfigObject I'm always getting a: "Message: Can't call method "Get" on an undefined value". ConfigObject is already in the Needed objects 'qw', but still doesn't work.

How can I get my module configuration parameters from Config when using a Generic Agent?

Thanks.

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