9 Dec
2004
9 Dec
'04
10:51 a.m.
Akbar S. Ahmed wrote:
Hi,
I modified the AgentCompose.pm file as documented below. What I did appears to work, however, I do not know Perl and was wondering if there are any side effects that I should be aware of.
The side effect will be that OTRS will have no way to relate reply to that message with the ticket - so when client replies (if he does so using e-mail) new ticket will be created. All would be much simpler if mail clients would know of some feature like session cookies or reply-variables, but there are none, as far as I know. So, the best advice in this case is to leave the lines exactly as they were. Regards, Damir