Dear OTRS developers, First of all, congratulations for a beautiful product! It beats a lot of closed-source products out there. We are testing OTRS, and we consider switching to it. We do have some questions, though. We have special needs here and would like to ask the developers if they consider implementing them. 1). We would like to have more "properties" for tickets (different that (sub)queues) - like: Incident type = "Known Bug", "New Bug", "Testing"... 2). We need the possibility for a operator to create new tickets (usually after the problem has been solved). 3). Knowledge Base - we know this is in the not-so-near future, but we are thinking of a multi-category knowledge base, with the possibility to update/add notes to texts, to be able to include the text in the emails, keywords, search engine, "preferred" (or top hits) answers for each operator and queue. 4). We need to be able to see All/Closed/Opened/New tickets in queue view. 5). We also need to be able to filter tickets by date (like between x and y). 6). Now that we're at this, filters from arbitraty criteria would be nice (tikets opened, assigned to X, that have the property "Bug"). Thank you again, and keep up the good work! Ovidiu