Hi, What are the valid values possible in 'Ticket Commands' while creating a job in 'Generic Agent'. Can we run bash scripts using this feature? I was looking to run some custom scripts while closing a ticket. Is this possible? Your help is appreciated. regards, Haynes Davis ________________________________ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com