Hi,

- Nick Bright schrieb:

> On 1/15/2018 6:04 PM, Edlhuber, Florian wrote:

> - Nick Bright schrieb:
>>> We use templates for updates (work
>>> orders, etc) which can't be applied to
>>> notes (at least in 3.3.x).

>> Easy answer: update. No other good option available.

> Updating is not an option, as it would require several thousand dollars of re-implementing customization.

You should have mentioned this earlier. I am out here. I can not say anything about
your customizations.

by the way:
If you have customized code, you should be able to implement the new functions by your own :-)


You could do a new evaluation of your needs with new OTRS6 funtions. I do several
migrations (beginning from 2.4 to 6) and many customizations from former times
(and 3.3. is an ancient version) are obsoltete today.

Regards
Florian