18 Aug
2009
18 Aug
'09
3:56 p.m.
The new dashboard feature of 2.4 is very cool, but we wanted to see customer
information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before
the "Time" TD element:
<td width="10%">
$QData{"CustomerID","15"}</div>
</a>
</td>
A few lines later in the dtl:block:ContentLargeTicketGenericNone block
increase the colspan from 3 to 4.
I hope this is useful to others.
John Murray
George James Software
42-44 High Street
Shepperton
TW17 9AU
United Kingdom
Registered in England number 2568792
+44-1932-252568
www.georgejames.com