[otrs] Email notification to agent if cc'ed in ticket

Hello, I have cases where sometimes agents will work together and one agent is cc’ed, is there a way to either: - have the ticket go into/be visible in both agents queues (but remain one ticket) - send an agent email notification out to the cc’ed agent, letting them know they’ve been cc’ed in ticket# Or any other reasonable solutions to this that anybody else has found? Thank you! Leah