RE: [otrs] Trying MOD_PERL with otrs 2.0.4 --UPDATE --

Hi, Update : Seems to work now, resuming tests..:-) Her is what I changed last, maybe some redundant changes, will eliminate later. In httpd-vhost.conf ( virtual host part, remember I use apache 2.2.? ) Listen requests.be.eds.com:80 <VirtualHost requests.xx.yy.com:80> ServerAdmin ahr@ti.yyy.emea.xx.com # DocumentRoot /usr/requests DocumentRoot /usr/otrs ServerName requests.xx.xx.com ErrorDocument 404 /missing.html ErrorDocument 403 /Denied.html ErrorDocument 500 /500ServerError.html ErrorLog "|/usr/web/bin/rotatelogs /usr/web/logs/requests-error_log.%Y-%m-%d-%H_%M_%S 5M" CustomLog "|/usr/web/bin/rotatelogs /usr/web/logs/requests-access_log 1M" common LogLevel warn # <IfModule log_config_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> # CustomLog logs/access_log common </IfModule> # Alias /otrs-web/ "/usr/usr200/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/usr/usr200/otrs/bin/cgi-bin/" Alias /otrs "/usr/usr200/otrs/bin/cgi-bin/" PerlSwitches -I/usr/usr200/otrs/ PerlSwitches -I/usr/usr200/otrs/Kernel PerlSwitches -I/usr/usr200/otrs/Kernel/cpan-lib PerlSwitches -I/usr/usr200/otrs/Kernel/Modules SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders Options ExecCGI Order allow,deny Allow from all </Location> SetHandler perl-script Options ExecCGI Order allow,deny Allow from all </Location> # Options Indexes FollowSymLinks +ExecCGI # Options +ExecCGI -Includes # AllowOverride Limit AllowOverride None DirectoryIndex index.html /GoodBye.html Order allow,deny Allow from all </Directory> AllowOverride None Options +ExecCGI -Includes AddHandler cgi-script .cgi # DirectoryIndex index.pl SetEnv LD_LIBRARY_PATH "/usr/lib:/usr/local/lib:/lib" </Directory> </VirtualHost> Then In /usr/otrs/bin/cgi-bin Index.pl Coment out the shbang. ( #!usr/local/bin/perl ) and ##use FindBin qw($Bin); ##use lib "$Bin/../.."; ##use lib "$Bin/../../Kernel/cpan-lib"; BEGIN{ unshift( @INC, "/usr/usr200/otrs" ); unshift( @INC, "/usr/usr200/otrs/Kernel" ); unshift( @INC, "/usr/usr200/otrs/Kernel/cpan-lib" ); } use strict; use vars qw($VERSION @INC); $VERSION = '$Revision: 1.80 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # check @INC for mod_perl (add lib path for "require module"!) #push (@INC, "$Bin/../..", "$Bin/../../Kernel/cpan-lib"); push (@INC, "/usr/usr200/otrs/bin/cgi-bin/../..", "/usr/usr200/otrs/bin/cgi-bin/../../Kernel/cpan-lib"); Same for facq.pl and customer.pl I am resuming testing now! Kind regards Andre -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: maandag 21 augustus 2006 18:28 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Trying MOD_PERL with otrs 2.0.4 Hi, On Fri, Aug 18, 2006 at 01:48:00PM +0200, Her, Andre wrote:

I have problems starting otrs 2.0.4 with mod_perl My environemt is: Solaris 8 Apache 2.2.? Mysql 5.0.20 ( not relevant here, but to be complete) Mod_perl 2.0.2 Perl 5.8.8 ( configured to look into ../perl5.8.0 )

Important here, I think, is that 1) the apache server run with 2 virtual host, only one is used by OTRS,

the other form another application under php5.0??

2) the document root is /usr/otrs and NOT under /usr/local/apache ( apache is installed under /usr/apache2.2.3/ )

It use to work while running CGI, but the server ( an old Ultra1 ) was that slow that I decided to have a try with mod_perl.

The error are all related to : 6] [error] Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC contains: /export/home/apache2.2.0/bin/../.. /export/home/apache2.2.0/bin/.. / usr/local/lib/perl5/5.8.0/sun4-solaris /usr/local/lib/perl5/5.8.0 /usr/local/ lib/perl5/site_perl/5.8.0/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.0 . / export/home/apache2.2.0) at /usr/otrs/bin/cgi-bin/index.pl line 42.\nBEGIN failed--compilation aborted at /usr/otrs/bin/cgi-bin/index.pl line 42.\n

So mod_perl is looking for perl modules in /export/home/apache2.2.0/bin

as a result of the FindBin($Bin) in the index.pl.

I wonder how to correct this without to much re-write !?

Look for the file scripts/apache2-perl-startup.pl in your otrs home directory. Within the first lines of this file you can set the paths for the OTRS libs: ---------- [...] # -- # set otrs lib path! # -- use lib "/opt/otrs/"; use lib "/opt/otrs/Kernel/cpan-lib"; [...] ---------- Change the paths to your needs, then it should work.

Andre

Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!