Hi Daniele,
Dear all as far as I read and tried there isn't any way to populate TicketFreeKeys from X-OTRS-<something> headers. I close my investigation.
You have been missing one key ingredient that is not well known. You have to set the Key number and the Key value. X-OTRS-TicketKey1: <name of key> X-OTRS-TicketValue1: <value to set>
Does it exist a way to ask developers to add this functionality?
Does anybody know a way to help me? [..]
I hope this helps -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann