[otrs] Orphan tickets

Hello List, This morning one of my OTRS agent created an orphan ticket and it got its account locked. Now it is impossible to delete from the WebApp. When I do a search I do see this: Under 'State' column: $Quote{""}","30 $Quote{""}","30 Under 'Owner' column: ( ) ( ) I dumped the sql w/ data and could not detect this ticket. Did anybody face that and has the magic sql statement. Thank you ! Laurent Laurent GALAIS Four J's Development Tools 866 314 7300 x7935 www.fourjs.com