> I setup a notification to send an email, whenever there was a new ticket into a queue,

DDT error. Agents will receive notifications if their preferences for said notification is Yes and the queue is highlighted in the Agent's Preferences, "My Queues"

On Thu, Jun 6, 2013 at 11:55 AM, Simon Allison <SPAllison@southdowns.ac.uk> wrote:

 

Hi

 

I setup a notification to send an email, whenever there was a new ticket into a queue, but when they create a phone ticket and set owner, it sends an email – but I don’t want it to do this if the owner is set, if it was a new ticket without an owner then send email would be better.

 

How would I change it to do that? 

 

 

en::Agent::NewTicket

 

 

Simon Allison

 

 

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