22 Jul
2003
22 Jul
'03
12:55 p.m.
Hi Paul, On Tue, Jul 22, Paul Rhein wrote:
2) We also have a lot of faxes (as pdf attachements) entering into the system. Any experience with OCR (*.pdf to *.txt converters) and OTRS? Would you address this via Generic Agent and CMD ?
I'd suggest some sort of procmailrule which pipes the fax to an OCR software and than pipes the results into the OTRS. The experience with OCR are very mixed. It depends very much on your clients. You pretty much have to try it. Gruss Stefan Wintermeyer -- Stefan Wintermeyer Attention, this is principal Skinner, your Principal, with a message from the principal's office. (Principal Seymour Skinner) "The Simpsons"