Hi Guys!

I’m using a lot of ACL in OTRS 5. After the upgrade of the test environment from 5.0.27 to 6.0.6 I got a lot of ACL related message in OTRS log during the new ticket creation:

[Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data!

It looks ACL’s are working but these messages are slowing down the system.

I’m using the ACL for Service assignment according the CustomerID…so all ACL’s are disabled and created a very simple one which is assign SPAM service for all customer.

$Self->{TicketAcl}->{'00001 - SPAM service'} = {

'Possible' => {

'Ticket' => {

'Service' => [

'SPAM'

]

}

'PossibleAdd' => {},

'PossibleNot' => {},

'Properties' => {},

'PropertiesDatabase' => {},

'StopAfterMatch' => 0

};

The result is the same with this simple one it’s working but I got the message 48 times!

Is anybody faced the similar issue after the upgrade?

Many thanks!

Zoltan

Zoltan BIRO

Senior Consultant

+3617008299

Madach Imre ut 13-14., 1075 Budapest