Hi Дмитрий, a) seems, that you have done everything right b) please check, if the email address of the customer is matching with the email address of the customer in the customer database Hope this will help. -Martin On 25.08.2010, at 22:17, Дмитрий Бехтерев wrote:
Hello! I am new user and I'm starting learn OTRS as a base software for supporting users. So I create one group "Clients" and put to it my new customer user "user". User "user" has "ro" and "rw" rights to this group. Also I create new queue "AAA" and put it to the group "Clients". Also I set up PostMaster mail account and assaign it to my queue. Next I send e-mail from user "user" to OTRS mail. User has registered e-mail in my OTRS. Admin OTRS see the ticket that have been created on user's e-mail. But when user log in to customer web-part OTRS (customer.pl) he doesn't see anything. Is it possible view all e-mail based tickets also in customer web interface? Thanks.
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