Hi

Thank you for your replies!
I am using a generic agent for one queue.
As you know when the ticket is newly opened by the customer
the initial sender is the root@localhost 
i configured the job of the generic agent in this way
if it detects within the queue that the owner of the ticket is
root@localhost it changes the owner to the appropriate
user and sends a owner update notification to this user.
Together with this i wanted that it sends a note that
there is a new ticket in his queues
How to do this?
And one more problem i wanted that this job
is run in every ten minutes so i put minutes to ten
but doesn't work why?

Regards

Ramziddin

On 2/3/07, Maurice James Ny <maurice.james@verizon.net> wrote:

What are you using the generic agent for?

 

From: otrs-bounces@otrs.org [mailto: otrs-bounces@otrs.org] On Behalf Of Ramziddin Artykov
Sent: Saturday, February 03, 2007 5:21 AM
To: otrs@otrs.org
Subject: [otrs] Generic agent's note

 

Hi

 

What should i do so that the note i specified in

generic agent's settings is sent?

 

Regards

 

Ramziddin


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