I think you're pretty much screwed to be honest. If you can't poll
from OTRS or push to OTRS then you will have to write some middleware
to handle the translation, and I'm not sure what or how you would
connect to the Domino mail server (a quick search on CPAN brought up
nothing) I'd see if Domino has any form of API that you can use to
access the data and then see if you can access the raw email data.
Or petition whomever wrote the policy to relax it or create
exceptions, needing to access IMAP/POP is pretty common for quite a
lot of software (ticket handling being one of them) so they clearly
haven't taken that into account when writing the policy (good time for
a review I would say).
Steve
On 18 December 2012 14:46, Gabriele D'Andrea
Hi,
I need to configure OTRS for fetching emails from a Lotus Domino server. Unfortunately, the Domino server cannot be configured for use with IMAP or POP3 protocols. Whats' more, even forwarding emails to a different account on another domain is not an option. These limitations depend on severe company policies, that I cannot superseed.
Is there a way to allow OTRS fetching mails from Domino, using the native domino protocol? Alternatively, is there some kind of sowtware that can act as a gateway to the domino server?
Thank you very much for any kind of support -- Gabriele D'Andrea
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