Am Die, 2003-09-09 um 21.16 schrieb Ywar2:
I have a problem with forwarding email to a external adress. I get this error:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Tue Sep 9 21:17:11 2003
Message: Need ArticleType or ArticleTypeID!
Traceback (998): Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.11) Line: 58 Module: Kernel::Modules::AgentForward::SendEmail (v1.22) Line: 304 Module: Kernel::Modules::AgentForward::Run (v1.22) Line: 88 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 609 Module: (eval) (v1.58) Line: 187 Module: ModPerl::RegistryCooker::run (v1.58) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.58) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16
Can anybody help me with fixing this problem.
Which address do you forward to? Does it always happenb with this particular address? What exactly are you forwarding? What does otrs.log say? Does apache's error_log say something more? Regards, Robert