Hello, you can set these states under conditions or also go into the sysconfig and allow manual setting of states. Regards Günther
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Sent from my Android phone with K-9 Mail. Please excuse my brevity.

Mandlenkosi Mketwa <mkhethwam@gmail.com> wrote:
Hie,
How do I get the change module to work? I need flow of how it works as I get stuck with a ticket staying on "Requested". How do I change status from, Requested ->Approved->Under Implementation->PIR->Successfull->Closed ? 

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Mandlenkosi Mark Anthony Mkhethwa[ESQ]