Hi all,

 

Last week I posted this question already but I thought it was related to another problem that is solved now..

The only major problem I still have is that new users (created in Active Directory less than 2 years ago) can’t log in to OTRS as customers. I updated OTRS a couple of times and I didn’t notice this problem before, so I don’t know exactly which update caused this problem, but customers that used OTRS before are able to log on, but newer users can’t.

We use LDAP to sync the users with AD and seeing the error message (Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.), LDAP seems to work fine, but somehow users are not put into the database, or am I wrong?

 

Can someone help me out with this?

 

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
_______________________________________________________________

Erik van Ast (MCSE / MCSA Messaging)
SUZO-HAPP GROUP | System Administrator
Office: +31-(0)186-643333 | Fax: +31-(0)186-643377
Erik.van.Ast@suzohapp.nl | www.suzohapp.nl
_______________________________________________________________
     

 

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