I am on my second different aws OTRS appliance (previously JumpBox now TurnkeyHub OTRS) and am still having a heck of a time getting a functional system setup. 

I am currently running a TurnkeyLinux appliance and I am getting “/etc/ssl/certs not writable!”  errors in the log when I try to reply to a ticket.  OTRS is running as user: otrs group:www-data

Do I need to permanently add write access to the /etc/ssl/cert/ folder for user otrs or www-data/ or is this something that I just need to allow to be able to complete configuration setup?

Scott R. Morgan

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Thank you!

Scott R. Morgan