Thanks for your answer Reto,

I'd be nice if you develop your idea a little further. If I go to Framework -> Frontend::Agent::ModuleRegistration as you suggested, I can see several objects but none of them related to FAQ. I know I can create ACLs according to http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 but in the "list of all possible params" I don't see anyone related to FAQ.

Thanks again,

Leonardo Certuche


On 11 March 2010 10:43, Reto Müller <reto_mueller@gmx.ch> wrote:
You can set specific acl in sysconfig under Frontend::Agent::ModuleRegistration

Regards Reto

Am 10.03.10 22:36, schrieb Leonardo Certuche:
Hello people,

I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I understand the following:

Put all users, that should be able to add and remove FAQ cathegories etc. to the FAQ, to the "faq_admin" group.
Put all users, that should be able to use the FAQ (create new FAQ articles, edit existing FAQ articles), into the "faq" group.

So I gave my agent who won't create FAQ articles the following permissions:


faq		 ro
 move
 create
 note
 owner
 priority
 |  rw
faq_admin |

Then I log into OTRS as that same agent, go to a given article but it still shows the following options:

Back - Edit - History - Print - Link - Delete

Is there something else I should do in order to make sure a given agent won't be able to create/edit/delete FAQ articles?

Thanks in advance for your help,

Leonardo Certuche


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