Re: [otrs] Set DNS to OTRS directory

Hello Juan, Thanks for the detailed info, will certainly have this in mind. Much appreciated! Thanks //M On Mon, Apr 30, 2012 at 2:45 PM, Juan Manuel Clavero Almirón < juanm.clavero@ibsalut.es> wrote:

Hi Muhammad,****

In our installation, we offer just 3 URLs:****

**· **https://otrs.company.com/faq: entry point for PublicUsers*** *

**· **https://otrs.company.com/user: entry point for CustomerUsers ****

**· **https://otrs.company.com/agent: entry point for Agents****

**· **any 404 error redirects to the CustomerUser entry point.****

** **

We achieved this modifying our apache conf file (in /etc/httpd/conf/httpd.conf):****

**· **We’ve added a virtualhost that redirects all incoming http to https:****

** **

****

RedirectPermanent / https://otrs.company.com/****

ErrorDocument 404 /user****

</VirtualHost>****

**· **Then, in ssl.conf section (among many other ssl-related config)****

** **

****

** **

ErrorDocument 404 /user ****

** **

# public, customer, agent frontend****

ScriptAlias /faq "/opt/otrs/bin/cgi-bin/public.pl"****

ScriptAlias /user "/opt/otrs/bin/cgi-bin/customer.pl"****

ScriptAlias /agent "/opt/otrs/bin/cgi-bin/index.pl"****

****

Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"****

** **

**· **Then you have to add a location for each one of these ScriptAlias:****

** **

****

SetHandler perl-script****

PerlResponseHandler ModPerl::Registry****

Options +ExecCGI****

PerlOptions +ParseHeaders****

PerlOptions +SetupEnv****

Order allow,deny****

Allow from all****

</Location>****

** **

I hope this will help you to configure your HTTPD server. ****

* *

*Kind regards,*

*Juan Clavero Almirón*****

** **

*De:* Muhammad El-Sergani [mailto:msergani@gmail.com] *Enviado el:* lunes, 30 de abril de 2012 14:34 *Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Set DNS to OTRS directory****

** **

Thank you very much Chris. If no one else replies, I'll surely be waiting for your response. ****

** **

Thanks****

//M****

****

On Mon, Apr 30, 2012 at 2:32 PM, Chris Arnold wrote:****

Hi Muhammad!****

What we did, I believe, was a rewrite in the host.conf file. So, access to helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I can't give you an example right now as I am at a client site but I can get that to you in about 3 hours or so (if nobody else replies here).

Sent from my iPhone. ****

** **

On Apr 30, 2012, at 8:17 AM, Muhammad El-Sergani wrote:****

Hi all,****

** **

I know this is more of an HTTPD question, rather than OTRS - or so I believe. But I think you are more than capable of replying back with the answer in no time.****

** **

We used to call our OTRS server using the server IP, and not that currently the server holds nothing but OTRS in the default RPM installation directory; */opt/otrs*. We recently acquired added a DNS record support.company.com and pointed that to the OTRS server.****

** **

Running CentOS and HTTPD, of course typing the domain name shows the default Apache welcome screen, we have to add */otrs/index.pl* to access the server. Is it possible to access our OTRS by just going to the domain name? ****

** **

Thanks****

//M****

** **

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