
Filippo Fiorani wrote:
Whenever I log in and try to add a new user (or a new client) tough, I get an error page with this:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007
Message: Email address (filippo.f@condor.it) not valid (invalid filippo.f@condor.it (no mail exchanger (mx) found!)! )!
Traceback (4323): Module: Kernel::System::User::UserAdd (v1.50) Line: 223 Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 192 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
I've found something about this, telling me to disable CheckMXsomething in Config.pm... which I've found in /etc/otrs/Kernel and looked already turned off.
So, question is: what am I doing wrong or overlooking?
I don't believe you're doing anything wrong. OTRS is warning you that it can find no MX record for the domain condor.it. However, a 'dig mx condor.it' shows two MX records for condor.it: condor.it. 86300 IN MX 20 mx.it.colt.net. condor.it. 86300 IN MX 10 mail.condor.it. Your server doesn't have any resolving problems? You can turn off the check, this option is helping you to not enter addresses located on domains that have no MX record (i.e. non-existing domains or domains that don't have a correct mail setup). Apparently you got a false negative though. This could be because at the time you checked there were indeed no MX records for condor.it (don't think so, but it's possible) or maybe your server's networking is not setup properly. Can you run 'host mail.condor.it' from your server? And 'dig mx condor.it'?
What is my system missing? Is there any good-installation-checklist for otrs?
Well, there's the requirements section of the docs. And you can run ~otrs/bin/otrs.checkModules to check if you have all required Perl modules installed. Nils Breunese.