Re: [otrs] Generic Agent

I just reinstalled a fresh otrs and went step by step through the ubuntu directions. I installed webmin because I am a newbie to linux, and so I can see what is going on here in my system a little easier! It appears as if I have no cron jobs under the otrs user When I run crontab -l -u otrs I get nothing. What do I need to do to get this working? Thank you, Garabed Yegavian -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Friday, September 30, 2011 1:03 PM To: otrs@otrs.org Subject: otrs Digest, Vol 36, Issue 82 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Problem after installed ITSM Module (Wagner) 2. Re: Generic Agent (Garabed Yegavian) 3. Re: Generic Agent (Rory) 4. Re: Generic Agent (Ugo Bellavance) 5. Re: Generic Agent (Garabed Yegavian) ---------------------------------------------------------------------- Message: 1 Date: Fri, 30 Sep 2011 11:17:40 -0300 From: Wagner Subject: Re: [otrs] Problem after installed ITSM Module To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="utf-8" I've had a similar problem, the Module was not installed properly try reinstaling using the script /opt/otrs/bin/otrs.PackageManager.pl -a install -p path_to_ITSM-3.0.5.opm 2011/9/30 Vincent Ceriani

Hi all,

I have the same problem as describe in the FAQ 4200371 After the installation of the ITSM 3.0.5 module on OTRS 3.0.10 under Ubuntu : (before the module install the OTRS works fine with all pages)

"Login is not possible neither for agents nor for customers. Message "Your browser is too old. Please read the documentation...." will be displayed even on latest versions on different browsers. "

But the solution in the FAQ don't work !

FAQ4200371 solution remove everything in $OTRS_HOME/var/tmp/Cache search ZZZAuto.pm for lines like $Self->{'Frontend::Module'}->{'AgentStats'} = { ... }; and comment them out remove ZZZAAuto.pm and run afterwards $OTRS_HOME/bin/otrs.RebuildConfig.pl run following command "$OTRS_HOME/bin/otrs.LoaderCache.pl -o delete

Other idea ?

Thanks

Vincent

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