Hi Alvaro,

Thanks for your answer at first. I am using the Owner menu which is under People Menu. I cleared cache and rebuilt config after upgrade. 

On the other hand, i can update ticket owner from responsible menu.

Any ideas?

On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero <alvaro@gridshield.net> wrote:

Hello, It looks like you are using Responsible Feature instead of Owner? Did you clear your cache and rebuild config after finishing the upgrade process?

Best Regards

2017-02-07 7:57 GMT-06:00 Gökhan Öner <gokhanoner@sabanciuniv.edu>:

Hi Everyone,

I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached.

Can anyone help me with this issue ?

Regards.

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Alvaro Cordero Retana
Consultor de Tecnologias

Tel: 22585757 ext 123

Email: alvaro@gridshield.net

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Gökhan Öner

Information Technology

Sabancı University

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E:gokhanoner@sabanciuniv.edu

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