Re: [otrs] Red tickets in search results

Jack Doyle schrieb:

I'm sorry to keep bothering you...

You're welcome.

but it's not there either. I'm in /opt/otrs and I don't see that file. However, I do have that file in /opt/otrs/Kernel/System. But when I go to

Yep, this is it.

~otrs it takes me to /opt/otrs, which does not have that file.

~otrs means "the home of the otrs user", which is most likely to expand to /opt/otrs. I'm using ~otrs, because OTRS' home is not always there - on Debian, it's /usr/share/otrs, for example. To sum up: ~otrs and /opt/otrs is the same on your box. hth, Robert Kehl