Re: [otrs] RES: Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

sounds like you have competing files. On Thu, Dec 5, 2013 at 12:45 PM, Kalil Costa - Total Links < kalilcosta@totallinks.com.br> wrote:

Thanks Gerald, but doesn't work.

Logs

[root@helpdesk bin]# service httpd restart Stopping o httpd: [ OK ] Starting httpd: [Tue Oct 29 09:59:05 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:05 2013] [warn] The ScriptAlias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 5 will probably never match because it overlaps an earlier ScriptAlias. [Tue Oct 29 09:59:05 2013] [warn] The Alias directive in /etc/httpd/conf.d/zzz_otrs.conf at line 6 will probably never match because it overlaps an earlier Alias. [ OK ]

[root@helpdesk bin]# tail -f /var/log/httpd/error_log [Tue Oct 29 09:58:59 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:00 2013] [notice] Digest: generating secret for digest authentication ... [Tue Oct 29 09:59:00 2013] [notice] Digest: done [Tue Oct 29 09:59:00 2013] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue Oct 29 09:59:04 2013] [notice] caught SIGTERM, shutting down [Tue Oct 29 09:59:07 2013] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Tue Oct 29 09:59:07 2013] [warn] module perl_module is already loaded, skipping [Tue Oct 29 09:59:08 2013] [notice] Digest: generating secret for digest authentication ... [Tue Oct 29 09:59:08 2013] [notice] Digest: done [Tue Oct 29 09:59:08 2013] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue Oct 29 09:59:26 2013] [error] [client 192.168.0.251] Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n [Tue Oct 29 09:59:26 2013] [error] [client 192.168.0.251] Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Gerald Young Enviada em: quinta-feira, 5 de dezembro de 2013 15:26 Para: User questions and discussions about OTRS. Assunto: Re: [otrs] Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"

restart apache and see if it fixes.

On Thu, Dec 5, 2013 at 12:10 PM, Kalil Costa - Total Links wrote:

Guys,

I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken.

http://doc.otrs.org/3.2/en/html/upgrading.html

When I try to access the system htt://serverip/otrs/index.pl I received these error:

Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n

Someone could help me ?

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