Re: [otrs] Junk queue deletion

On Thu, 2004-03-18 at 08:13, Robert Kehl wrote:

On Thursday, March 18, 2004 12:37 PM L. Mark Stone wrote:

...

OK, well, GenericAgent.pm had root root 644 permissions before I did anything. I tried otrs root 644 too, and that didn't work either. This is a SuSE 9 system, and I installed OTRS from rpm. I even reran the SetPermissions script again, to be sure. What else should I try? What other info would be helpful for you to see?

Please give me a list of the file versions of your installation via PM: # fgrep -r "\$Id:" *

OK, I ran the command and piped the output to a text file, attached. (If I just pasted the output here, it would word wrap, which I am assuming would be inconvenient for you). I'm also cc'ing you personally, in case the listserver bounces the attachment. Let me know if you need anything else, and thank you for taking the time to look at this! Best regards, Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com