----- Original Message -----
Sent: Tuesday, July 03, 2007 2:20
PM
Subject: RE: [otrs] How to filter
incoming mail looking for ticket number inthebody of a message
I think this
may help. You can add the following to your settings in Config.pm or
search under SysConfig for the Core::Postmaster settings to see the
explainations and set there.
$Self->{'PostmasterFollowUpSearchInReferences'} =
'1';
$Self->{'PostmasterFollowUpSearchInBody'}
= '1';
$Self->{'PostmasterFollowUpSearchInAttachment'} =
'1';
$Self->{'PostmasterFollowUpSearchInRaw'} =
'1';
Have
not tested, but looked at it as a requirement a while
back.
Have
fun
Greg
Horne
geh
gehorne
Hi there, I need help to address a new
situation
Generally, every mail containing
a ticket number in the subject, is automatically considered as a
follow-up for the referenced ticket.
We have a particulare situation:
for some kind of tickets, we receive
automatic notifications from a partner of ours, which we would like to
include in the ticket history.
The problem is that mails do not contain the
ticket number in the subject, but in the body, and this behaviour is not
customizable.
So, we would like to do something like
this:
every mail arrived from the partner's
address, must be considered a follow-up of the ticket stated in the
body.
Any idea on how to approach this? Where to
look for?
Thank you for any suggestion
--
Gabriele
D'Andrea
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