Re: [otrs] Putting CMDB to work

no sorry, unfortunately I've abandoned cmdb having inside (another group) implemented it on other platform/tool and furthermore, we werern't using linkage between ticket/faq/ci/... On Thu, Mar 11, 2010 at 2:12 PM, Sandeep Murthy wrote:

Marco,

Thank you so much!! I installed the packages and now everything shows up :)

One other request: Is there any sample database available polluted with sample data for CI items, Incidents and their mapping/ relationships??

I am setting up an internal demonstration and would be a great help if anyone can share some sample data.

Cheers, Sandeep

------------------------------ *From:* Marco Vannini *To:* User questions and discussions about OTRS. *Sent:* Thu, March 11, 2010 12:10:01 PM

*Subject:* Re: [otrs] Putting CMDB to work

uhoh, But. Did you install ITSM packages ? The group should be created with the import of them...

the packages are:

GeneralCatalog ITSMCore ITSMConfigurationManagement

just for CMDB (rest of the list, correct me if I'm wrong)

and are available via http://ftp.otrs.org/pub/otrs/itsm/packages13otrs.xmlmanageble in Admin - Package Manager or downloading them from the otrs site and installable via $OTRS_HOME/bin/opm.pl

HTH

On Thu, Mar 11, 2010 at 12:59 PM, Sandeep Murthy wrote:

...

Thanks for the information. I found only 3 predefined groups - admin, stats and users. I created a new group "itsm-configitem", enabled all permissions but still no "ConfigItem" in the NavBar.

------------------------------ *From:* Marco Vannini *To:* User questions and discussions about OTRS. *Sent:* Thu, March 11, 2010 11:42:18 AM *Subject:* Re: [otrs] Putting CMDB to work

You should be part of itsm-configitem group, then you will have the ConfigItem in NavBar. To define new or modify the existant CI you should access [ Config Item ] in admin section

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