Re: [otrs] RedHat 7.3 setup

Hi Adrian, On Wed, Aug 28, 2002 at 11:57:46AM -0400, Adrian McCray wrote:

I have read the manual, and looked at the archives and even noticed someone was having the same problem recently with RedHat version 7.2.

I have the web interface up and running. In the /opt/OpenTRS/scripts/ there is a file redhat-rcotrs. Just by looking at the file, it appears that this file is the starup script for the otrs. In comparing this file with the suse-rcotrs file, there are several directives missing, cleanup, stop-force, etc.

While I know that OpenTRS was not developed with Redhat specifically in mind, can anyone point me in the direction to try to make it work under RedHat 7.3. I would be more than happy to write a FAQ for RedHat. I just need an understanding of how OpenTRS works.

Fine. ;-)

Here are the messages that I am getting.

From: root@eve.revealingtruth.org (Cron Daemon) To: csadmin@revealingtruth.org Date: Sat, August 24, 2002 8:30 am Subject: Cron $HOME/bin/UnlockTickets.pl --timeout >> /dev/null

---------------------------------------------------------------------------- ----

(in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS/bin/..//Kernel/System/DB.pm line 93 during global destruction. From: root@eve.revealingtruth.org (Cron Daemon) To: csadmin@revealingtruth.org Date: Sat, August 24, 2002 8:00 am Subject: Cron /etc/rc.d/otrs cleanup >> /dev/null ------------------------------------------------------------------ --------------/bin/sh: /etc/rc.d/otrs: No such file or directory

In the last two days, we (Stefan Steglich, Andreas Banze and me) solved this two problems on Redhat. a) update the $OTRS_HOME/Kernel/System/DB.pm from cvs ( http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/System/DB.pm?rev=1... ) and the "Can't call method "disconnect" on an undefined value at" is fixed. b) Copy the scripts/redhat-rcotrs into the /etc/rc.d/init.d/ directory as otrs (cp scripts/redhat-rcotrs /etc/rc.d/init.d/otrs). Disable the "$OTRS_HOME/var/cron/postmaster" the cronjob, because the redhat-rcotrs doesn't have the cleanup function: [...] # check every 60 minutes the spool dorectory of OpenTRS #*/60 * * * * /etc/rc.d/otrs cleanup >> /dev/null [...] And add a new cronjob for the root user: [...] # for redhat (do this as root!) 01 01 * * * /etc/rc.d/init.d/otrs restart >> /dev/null [...] This do nearly the same like (cleanup) but just one time on 01:01 am. (I added this notice to the cvs file var/cron/postmaster). I hope it will help you for the FAQ. Maybe we could create a rpm spec file for Redhat Linux?

Sincerely,Adrian McCray

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 8:20pm up 4 days, 22:07, 4 users, load average: 0.00, 0.03, 0.00