Hi Nils
1.
Does the system pickup the new ACLs automatically or must one register
the ACLs, or force it to be read? I can’t get mine to work.
2.
Can the ACL have any name, or should the names be specific?
My Queues are:
Billing System
Core Network
NOC
Radio Network
VAS Elements
My Service list has the following services:
Emergency Response
Notification
Routine Maintenance
Schedules Maintenance
I would like the ACL to only make service “Notification”
available when a customer or agent selects Queue “NOC” for new
tickets.
I have put my code just below the comment you mentioned. This is
my code:
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
Ticket => {
Queue = ['NOC'],
},
},
Possible => {
Ticket => {
Service =
['Notification'],
},
},
PossibleNot => {
Ticket => {
Service =
['Emergency Maintenance', 'Routine Maintenance', 'Scheduled Maintenance'],
},
},
};
At the moment I have not been able to get any ACL to work, so I
would really appreciate your help.
Louis
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: 31 May 2010 17:56
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL
Hi,
On 31.05.2010, at 16:16, Louis Becker wrote:
I
would like to limit the values in the dropdown when tickets are created. I
added the code below to /use/share/otrs/Kernel/config.pm, but it did not have
any effect.
$Self->{TicketAcl}->{'ACL-Name-1'}
= {
Properties => {
Ticket => {
Queue = ['NOC'],
},
},
Possible => {
Ticket => {
Service = ['Notification'],
},
},
};
Some
questions:
· My config.pm file has 3 sections (I am not
a perl expert, just started learning) one that starts with “BEGIN”,
one that starts with “sub Load” and a bit that starts with use
strict; In which part should the ACLs go?
· Should ACLs be enabled in the SysConfig
somehow?
Your ACL should go somewhere below:
#
---------------------------------------------------- #
# insert your own
config settings "here"
#
# config settings taken
from Kernel/Config/Defaults.pm #
#
---------------------------------------------------- #
Please keep in mind that ACLs are not working for the
user “root@localhost” ;-))
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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