How can I estimate the number of tickets per user per day?
2011/8/30 Lars Jørgensen
On 30-08-2011 14:16, Wagner wrote:
Linux
yes, I was estimating something like in the maximum of 5 tickets per user per day
And how many users and agents?
If there's not an abnormal bunch of users (less than 2-300 tickets a day), you can run this on a pretty low-powered system. If you make sure MySQL is tuned for performance and that you use mod_perl for OTRS (both setups described in the installation guide), a dual core machine with 4 GB ram should be able to handle it without issue.
Currently we use a single core machine with 2 GB ram to handle about 30 new tickets every day, supporting about 30 agents and 500+ users. The system contains more than 5,000 tickets. There is nothing slow in that setup.
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