I know that, but it still does not help me. Under preferences a user can
select:
New ticket notification, Follow up notification, Ticket lock timeout
notification, Move notification.
A user can not select Owner Update notification even though under the
"Notifications" link in the Admin area there is a en:Agent:OwnerUpdate
notification you can edit.
All I want is to be emailed when someone makes you owner of a ticket. Which
looks like the en:Agent:OwnerUpdate notification, however there doesnt seem
to be a place for a user to enable this notification, as under preferences
you only see the options listed above...
----- Original Message -----
From: "Nils Breunese (Lemonbit)"
Terry Dobbs wrote:
To elaborate more...
The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification.
I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very intuitive and have tweaked Sysconfig to make it robust as I want, however I cant seem to figure out this very simple problem..
The manual says: "Via their preferences agents and customers can select the system events for notifications." And that's just like it is: the agent logs in, goes to his preferences and selects which notifications (s)he wants to receive.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006