Andreas Gunleikskås schrieb:
Hi. I have installed OTRS and set it up to get customer data from my existing customer DB. This DB is set up RO as "CustomerUser1" in the config. If a user register he is added to the users in the OTRS DB.
What I whould like is to get some information from the database to be wieved in the "Customer Info" fields that show up in create ticket and zoom ticket wievs. My problem is that if a user havent registered himself in the OTRS DB then the customer info don't show up. In other words the custer info isn't fetched from my existing customer DB, it is only fetched from the OTRS DB.
I have tried to search the mailinglist archive for help, but haven't found any.
I don't know if this is a config problem, feature problem or a bug? Is there anyone that have set up that customer info is fetched from a second DB like me?
Set the name of the source as 'CustomerUser', overriding the DB version therefore. Have a look in Defaults.pm, it's described in there. hth, Robert Kehl