Hi Aron,
I don't really understand your issue, by default incoming email is
matched against your customer data sources, and the information will
be linked to your tickets. Also, a customer company can have more
customer users, of course. The only thing is that you will not be able
to see a great deal of company information in the TicketZoom for
instance. To do that you would need to modify some templates.
You DO use a customer user data backend, right?
--
Michiel Beijen
R&D
OTRS AG
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61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
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VAT ID: DE256610065
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On Wed, Dec 23, 2009 at 9:58 AM, Aron Rotteveel
Hi, Currently, one of the biggest frustrations is the fact that tickets that are sent by e-mail are not automatically linked to a customer. We do not use the customer login interface, simply because we find e-mail much more convienient. The ideal situation would be as follows:
Customer sends email to support@ourcompany Within OTRS, the e-mailadress is crossreferenced with the customer database If a match is found, the customer details are automatically set
Even better would be:
Better support for companies in OTRS: one company can have more than one user, each having different e-mailadresses. When a match is found, the company data is also linked.
Is any of the above possible? Thanks in advance. -- Best regards,
Aron Rotteveel
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