Hi, I've been preparing OTRS for an internal pilot within our IT section. Alas! All of a sudden I noticed that two emails now appear in the Postmaster queue rather than in the RAW queue. Does anyone have any idea as to what I've inadvertently changed? I didn't think I'd done anything other than minor tweeks and front-end dtl customization last week but I obviously have. Somewhere. Any help GREATLY appreciated. Thank-you in advance. Rajendrakumar Premji Varsani BSc (Hons) rajendrakumar.varsani@psd.defra.gsi.gov.uk Department for Environment, Food and Rural Affairs (Defra) This email and any attachments is intended for the named recipient only. Its unauthorised use, disclosure, storage or copying is not permitted. If you have received it in error, please destroy all copies and inform the sender. Whilst this email and associated attachments will have been checked for known viruses whilst within Defra systems we can accept no responsibility once it has left our systems. Communications on Defra's computer systems may be monitored and/or recorded to secure the effective operation of the system and for other lawful purposes.