Hi, after using OTRS for a couple of years now (thanks to the developing guys and those who gave the ideas for the concepts for that nice little bunch of bits) we want do the next step. Without having had a look at the current docs (blame me if you feel you must, but that in PM, please) I'd like to ask the community: - how can I connect to already available database with the master data of the customers? (e.g. I want the information for the customer (data about the company, how much revenue did we make with them, for how long are they customer ...) as well as the information about the "customer user" (which will only as an exception mean, the he is really a customer user, who can log in in the sense of OTRS) such as phone number an so on to be fetched from the in almost every company available database with the informations about the customers. In part directly show in the OTRS mask, but also available as link to a mask where I could get into the real (native) management interface for those data. Can anybody follow me? Is this possible already? Positive/negative experiences? Best regards Gerold