Hi, Sam.

X-OTRS headers are used to store values for the ticket being created in the email being processed. I use X-OTRS-Queue to move spam tickets to queue Junk. Here is the code in Config.pm to achieve it.

$Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamc -E -r',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Queue' => 'Junk'
  }
};

The effect is the ticket is created in queue Junk if spamc produces any output. The queue determination from system addresses is ignored.

Regards,
Anton.


2008/11/21 sam <samhailer@cellulant.com>
Hi,
My issue with x-orts headers is that i dont know how to configure them. I have tried to go through the admin manual but i can't get a handle on how they are configured. Could some one post me a working sampleso that i can atleast have an idea of what to enter in the postmaster filter section.  Thanks.
Regards
Sam Hailer.



Aris Czamanske wrote:
Sam,

In Pop3 Account Management for the specific email account, set the "Trusted" field to 'Yes' .  Then test your filters.  Everything should work properly.  
Aris

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