Re: [otrs] Custom Notification Script

Hi Jan, thanks for the sequence but actually i know where to create a new agent and i did create it. The things that i cant find is how activate the agent on a New ticket creation and on Ticket Update. You wrote to look for this: "Event based execution" —> Ticket -> TicketStateUpdate —> (+) It sound like what i need on the generic agent function, so that the agent is activated on this event, but i cant find this "path" anywhere. Thanks Best regards On 21/08/2015 17:34, Jan.Dreyer@bertelsmann.de wrote:

Hi.

...

Am 21.08.2015 um 18:32 schrieb Andrea Iannucci :

apparently i cant find that option in admin interface and neither in general agent page, where it should be? You will find it on the „create new generic agent“ page (from admin menu go to „generic agent“, then „add job“)

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