RE: [otrs] How to re-open a closed ticket

Hi,

The easiest way is to add an internal note. Doing so allows you to set a new ticket state.

We usually re-open it and add a note as to why it's being re-opened.

Hmmm, that's strange.. My internal notes don't have a new state option? Is there a config option for that somewhere?

Hope that is the answer you are looking for.

-Jeff

Tx! Bas