Hi, On the webinterface "customer.pl" I can generate a ticket but i don`t see any of my tickets. The queue is always empty! When pushing "my Tickets" button, i get a message in /var/log/warn: [Error][Kernel::System::Ticket::TicketSearch][Line:2484]: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') OR st.customer_user_id = 'Max Otrstest1') AND sq.group_id IN (4, 1, 3, 2, 5' at line 1, SQL: 'SELECT DISTINCT st.id, st.tn, st.create_time_unix FROM ticket st, queue sq WHERE sq.id = st.queue_id AND (LOWER(st.customer_id) IN () OR st.customer_user_id = 'Max Otrstest1') AND sq.group_id IN (4, 1, 3, 2, 5, 1, 1, 5, 5) AND LOWER(st.customer_user_id) LIKE LOWER('Max Otrstest1') ORDER BY st.create_time_unix DESC LIMIT 10000' So, what i can see is, that mysql doesn?t like the empty IN () expression! This SQL searchrequest line will be generated by the ticket.pm module in a part which is commented as "# customer groups". I did a hack on the Ticket.pl code, inserted a value to the IN expression "IN (1)", then i saw all my queues on the webinterface! what is wrong with my configuration ? I didn?t activate CustomerGroupSupport. My setting is: otrs-2.0.4-10, SuSE 10.1, mysql-5.0.18 thank you for your help, Max Glanz